At USA Auto Movers, we understand that disasters can happen at any time, and when they do, they bring uncertainty and anxiety. That’s why we have a system in place to ensure that even when disaster strikes, we are ready to serve our customers with care and flexibility. Here’s how we manage our vehicle shipping services in the face of unexpected events.
Flexible Scheduling
The moment we are alerted to an impending disaster, we communicate immediately with our customers. We offer flexible date options to accommodate any delays or disruptions. Our scheduling is dynamic, allowing us to adjust truck deliveries in real-time based on the safety of the route and the situation on the ground.
Safe Delivery Above All
Our top priority is always safety—for both your vehicle and our drivers. In some cases, if conditions are unsafe, we will hold the delivery until it’s safe to proceed. We ensure your vehicle remains secure and protected in our care until it can be delivered without risk.
Coordinating with Terminals in Florida
We closely coordinate with our Florida-based terminals to ensure they are operational and safe. If a terminal is compromised, we will not deliver vehicles to that location until it is fully operational. We make sure that all locations are capable of receiving vehicles safely before proceeding with deliveries.
Personalized Communication
Disasters can be stressful, but we aim to put our customers at ease. We take the time to personally speak with each customer, discussing their concerns, explaining our process, and working out a solution that works best for their situation. You can rely on us to be transparent and communicative throughout the entire process.
Real-Life Example
For instance, our Sarasota terminal was recently flooded. Rather than putting the customer in a difficult situation, we offered a proactive solution. We arranged to take the customer’s car to an alternate location, safely holding it until the customer arrived in Florida. Even better, we made sure to deliver it free of charge once conditions improved, ensuring a stress-free experience.